Operating ownership for a new servicing data platform

The cloud data foundation needed a structure connecting executive sponsors, business units and specialist engineering and business intelligence teams.

Henna83 leadership established the governance, operating model and team structure for a servicing data platform.

Leadership role: program and operating-model leadership. Delivery team: database engineers, data engineers, DevOps specialists and BI analysts.

The challenge

The cloud data foundation needed a structure connecting executive sponsors, business units and specialist engineering and business intelligence teams.

The approach

Sponsor alignment

Worked across CTO, CDO and CIO stakeholders and 15 business units to align executive sponsorship, business-unit requirements and accountable ownership.

Team structure

Established a new team around the modernization program, with database engineering, data engineering, DevOps and business intelligence responsibilities.

Operating model

Designed the operating model alongside the cloud data foundation, defining how business ownership interacts with technical delivery and platform use.

Governance policies

Established governance policies with the business and technical organization, covering policy ownership, decision authority and the organizational handoff.

Delivered outcome

Established the organization to support the new data foundation.

Business value

Created the governance and team structure around the data platform, connecting business accountability with database engineering, data engineering, DevOps and business intelligence delivery.

Delivery scope

New team alongside governance and operating model.